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If the requester's identity doesn't exist in Zendesk, a new user profile is created on the user's behalf.

The user needs to verify their identity to view his or her requests.

It takes an array consisting of a combination of user ids, email addresses, or objects containing a When you create or update a ticket, an Audit gets generated if the ticket properties have changed.

Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. Therefore, use the Requests API to let end users view, update, and create tickets.

The best part is that the people sharing information and Tweeting photos aren't newscasters.

Anyone can be a reporter or a cultural critic on Twitter, and that's lead to a universe of diverse viewpoints, all amplified organically. But if you're tweeting text, you're limited to 140 characters. Follow our tips to get started on Twitter, and set yourself up for a more fulfilling experience. The more you browse Twitter and find people whose Tweets you think are smart or funny, the more you'll see some shorthand lingo flying around. HT means "hat tip," and it's what you use to credit an account who first clued you into the information you're sharing in your tweet.

For the upload attachment to succeed when updating a ticket, a comment must be included.

To get the token of an upload, see the Attachments section on uploading files. After a token is used to attach a file to a ticket comment, that token cannot be used to attach the same upload to an additional ticket comment.

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